COVID-19 has the entire world on edge, and many peoples’ lives are in complete upheaval. Depending on where your business is located, you may be experiencing dramatically reduced interest in your business… or, in some cases, you may be facing a government mandated shut down order.
If this situation is influencing your business, specifically in the services that you are offering or the way that you are handling customer requests, please let us know. We can add a special statement to your website that helps answer these questions in an immediate way for your customers. Not only does this provide excellent customer service for them, but it helps reduce the number of phone calls you get from people asking “the same questions”.
Another important step you might consider: if you control your own Google My Business page, you can adjust your hours of operation, add/delete specific services, or make other temporary changes on their interface to help keep your customers informed of changes.
You can also use the Q&A feature on Google My Business to answer the types of questions that your customers may have. This proactive step can help clear your phone lines and make you look more professional to your customers.